For Billing Issues or Reservation Problems:
Click Here to submit a support ticket. 
You will receive a Ticket Tracking ID. With this ID, you can
track the progress of your request. You can enter your ID
on the "View Ticket" section of this page to track.
Most request will be replied within 24 hours.

For All Other Issues:
You may chat live with a hotel representative 24/7. Click
On the "Live Help" link at the bottom-right hand corner of this page

Remember to check back on a regular basis for updates on your issue